1. Does Kosh Club charge for shipping?
Yes. To ensure reliable delivery through trusted logistics partners, the following shipping charges apply:
- ₹100 shipping fee on all orders below ₹1,299
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₹30 Cash on Delivery (COD) fee on all partial COD orders
Shipping charges, if applicable, are clearly shown at checkout before payment.
2. What payment methods does Kosh Club accept?
We offer multiple secure payment options for your convenience, including:
- Credit Cards (all major Indian banks)
- Debit Cards
- Net Banking
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Select mobile wallets
- Cash on Delivery (COD)
All online transactions are processed through encrypted and secure payment gateways.
3. Are COD orders available across India?
Yes, Cash on Delivery is available for most serviceable pin codes across India.
A ₹40 COD handling charge is applicable on all Partial COD orders.
Availability may vary depending on courier partner coverage.
4. How can I cancel my order?
Orders can be cancelled directly from your Kosh Club account before they are packed or invoiced.
Once an order has been processed or dispatched, cancellation may not be possible.
For more details, please refer to our Cancellation & Refund Policy.
5. What is Kosh Club’s return policy?
We want you to shop with confidence. If your order does not meet expectations, you may request a return within 5 days of delivery, provided:
- The product is unused
- Original tags and packaging are intact
- The item is returned in resalable condition
All return requests must be initiated through our official return process.
6. Is there any charge for return pickups?
Yes. A ₹200 return shipment fee is deducted from the refund amount.
This charge is strictly to cover courier and logistics partner costs.
7. How long does it take to receive a refund?
Once the returned product passes quality inspection at our warehouse:
- Refunds are processed within 7–14 working days
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The amount is credited back to the original payment method
For COD orders, refunds are processed via bank transfer or store credit, as applicable.
8. Are all products eligible for return?
Most products are eligible for return unless otherwise stated on the product page.
Items purchased during special discounts, clearance sales, or promotions may not be eligible for returns.
9. Do you offer “no questions asked” returns?
We encourage responsible shopping and therefore do not offer unconditional returns.
Each return request is reviewed to ensure fairness for both customers and the brand.
10. How will my order be delivered?
All orders are shipped via reputed courier partners to ensure safe and timely delivery.
You will receive tracking details as soon as your order is dispatched.
11. How long does delivery take?
- Orders are usually dispatched within 24–48 hours
-
Delivery typically takes 7–10 working days, depending on your location
Delivery timelines may vary due to weather, logistics constraints, or remote locations.
12. Where does Kosh Club deliver?
We currently deliver to most serviceable pin codes across India.
Service availability may change based on courier partner coverage.
13. How can I track my order?
Once your order is shipped, tracking information is shared via:
- Email
- SMS / WhatsApp (where applicable)
You can also track your order from your Kosh Club account.
14. What should I do if my order arrives damaged or incomplete?
In rare cases of missing or damaged items:
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Please record a clear, continuous unboxing video
- The video must start from the sealed package being opened for the first time
- Contact us within 48 hours of delivery
Opened-package videos or delayed claims may not be accepted.
15. What is Kosh Club’s warranty and repair policy?
Kosh Club bags are crafted using quality-tested materials.
We offer a limited warranty against manufacturing defects, provided the product is used under normal conditions.
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Manufacturing defects are repaired or replaced at our discretion
- Damage due to wear and tear, misuse, or accidents is not covered
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Replacement of fittings or parts may attract nominal charges
Kosh Club